Refund & Cancellation Policy

1. Before Work Has Started

A customer may request cancellation before work has started and before any service, draft, analysis, design, strategy, consultation, or other benefit has been provided. Any refund eligibility will be handled in accordance with applicable Saudi laws and the status of the order.

2. After Work Has Started

Once work has started on a customized order, cancellation or refund may no longer be available where the service has already been performed, partially performed, customized for the customer, or the customer has already received a benefit from the service. This includes:

• Design preparation & UI/UX
• User journey mapping & UX planning
• Wireframe layout development
• Interactive prototype prototypes
• Design system & visual typography
• Figma design files and UI components

3. Delivered Digital Services

Once the final or agreed digital deliverables have been sent or made available to the customer, the order is considered delivered. Delivered digital work is generally non-refundable, except where a refund is required by applicable law or where the delivered service is materially defective or does not conform to the agreed specifications.

Delivery methods: Interactive Figma links, PDF files, design visual assets, interactive prototypes, cloud storage links, or email delivery.

4. Change of Mind

Refunds are not provided merely because the customer:

• Changes their mind after work has started.
• No longer needs the service.
• Changes their business plans.
• Decides not to use completed work.
• Prefers a different design direction after approving the agreed scope.
• Fails to provide required information or approvals after the project has started.

5. Customized Services

Many services offered by BM Digital Marketing Establishment are prepared specifically according to the customer’s instructions, business, brand, requirements, audience, products, or project objectives. For this reason, customized work cannot normally be resold or reused for another customer and may therefore be excluded from cancellation or refund rights where permitted by applicable law.

6. Delayed Customer Response

If project completion is delayed because the customer does not provide required information, feedback, files, content, approvals, or access, this does not constitute grounds for a refund. The project may remain pending until the required information is received.

7. Service Not Delivered as Agreed

If there is a material error in the delivered service or the final work does not match the agreed scope, the customer should contact BM Digital Marketing Establishment so the issue can first be reviewed and, where appropriate, corrected. This does not affect any mandatory rights available to the customer under Saudi law.

8. Cancellation Due to Delivery Delay

Where a customer has a statutory right to cancel because of an applicable delay in delivery or performance, that right will be respected in accordance with Saudi law. Under the Saudi E-Commerce Law, consumers may have cancellation rights where delivery or performance is delayed beyond statutory or agreed periods, subject to circumstances and legal exceptions.

9. Saudi Consumer Rights

Nothing in this policy removes any mandatory right granted to consumers under the laws and regulations of the Kingdom of Saudi Arabia. Saudi E-Commerce Law generally provides a seven-day cancellation right for a service where the consumer has not used, benefited from, or received a benefit from the service, subject to statutory exceptions for customized deliverables.